We're here for you.
Whether you have a question about your order, need help choosing the right glass, or just want to say hello — we'd love to hear from you.
Common Questions
Where is my order?
Once your order ships, you'll receive a tracking email. EU delivery typically takes 8-10 business days. If it's been longer, reach out below and we'll look into it right away.
Can I return or exchange?
Yes — you have 14 days from delivery to return or exchange. Just send us a message with your order number and we'll arrange everything for you.
My glass arrived damaged
We're sorry to hear that. Please send us a photo of the damage and your order number — we'll ship a replacement or issue a full refund immediately, no questions asked.
Do you ship outside the EU?
Currently we ship across the EU with free shipping on orders over €40. We're working on expanding to the UK and US — follow us on Instagram to be the first to know.
How do I care for my glass?
All our glasses are dishwasher safe (top rack recommended). They handle temperatures from -20°C to 120°C. For the glass straws, use the included cleaning brush or pop them in the dishwasher.
Send us a message
We'll get back to you as soon as possible.
